The problem with relying on other people, is that they are bound to let you down at some stage. Generally it is coupled with poor communication, otherwise, most opportunities to be let down, could easily be changed. I’ve spoken before about how we find that communication is the most important part of a successful project, however what happens when the lack of communication, is not something in your control?
Let me give you a few examples of what we have encountered in the last 2 weeks alone.
- Tradesperson makes an appointment to have a look at what is involved with a job, doesn’t show up, no phone call, no contact. What on earth do you do with this if this is someone you had really wanted to work with? I guess the first question to ask yourself is, do you really want to work with someone that is this unreliable at the beginning of the job, because there is a good chance they will be this way, all the way through. Secondly, if this person is someone you want to work with, why not give them a call, and ask what happened, is there a genuine reason? It’s really up to you to decide how you feel about this one. For us on a professional level, if we’ve worked with the tradesperson before, we will give them an opportunity to explain, if not, they won’t hear from us again.
- Tradesperson makes an appointment to carry out works, and is late, without explanation. Here it would depend on how late, and if it’s inconvenienced you at all. We do not tolerate our tradespeople being late, even though they are sub-contractors everything they do on that job, will either enhance or tarnish our reputation. We have a management saying that we stick to, time and time again, “It’s not our fault, but it is our problem”. This simply means, we personally may not have created the issue, however as the builder, it is now our problem to rectify. My suggestion, is that you do not tolerate tardiness, once late, often late, stand firm from the outset, and command the respect you deserve. As always, if the tradesperson has communicated a reasonable reason, we do believe in being understanding.
- Tradesperson makes an appointment, carries out quote, and disappears. So the tradie has taken the time to turn up, has proceeded with the quote and has even sent through the quote. You’re happy, so happy in fact you’ve excepted the quote and are ready to proceed, tradie doesn’t answer his phone, difficult to pin down or has disappeared. LET IT GO. This advice is so important, no matter how much time you have invested, you will be waiting a long time if you have gotten to this end of the process and it’s difficult. Start a fresh, find a new tradesperson, and begin again, you really won’t regret it.
These are three situations we’ve been faced with in only two weeks. It can be a tough decision to walk away, but we don’t change as people, and if your tradesperson has already shown bad form, it’s probable it will happen again.
Have you been let down by a tradie? How did you handle the situation?