Last week I was reading through The Plumbette’s blog and was happy to read a guest post by another of my favourite bloggers Hugzilla. Hugzy was sharing a reflection of her bathroom renovation with some really valuable, important tips. It’s really worth a read. That said, something she said really upset me. When asked “What was the crappiest part of renovating a bathroom?” I was absolutely mortified by the answer.
Rude tradespeople. Condescending tradespeople. Incompetent tradespeople.
I hear this just about every day. While we in our company are very passionate about ensuring all our staff and subcontractors are considerate, kind people, it is not an industry standard. In fact, it seems the industry standard is to the contrary.
My question is why? Why is it acceptable? Why is it ignored? Why do we not expect better?
At the beginning of my career in our company, this was the first standard I set. Our staff and subbies, MUST be patient, kind, considerate and understanding. We insist in getting to know a subbie before they work for us. If they cannot be on time, if they cannot return phone calls, or speak with respect, if they cannot take the time to explain something to me, or are unhappy taking direction from myself, they will not work for us. After all, our staff are the face of our company.
It is 2016, nearly 2017, the stubbies and singlet wearing, swearing blokes are gone, and in their place we need to all be expecting better. Tradies are professionals, it’s time we expected them to act like it and it is only with clients expectations that change does happen.
Don’t accept when a tradesperson is rude, or condescending, or cannot be on time. Let them go! At least hold them accountable for their actions. Consumers deserve better, and as a consumer you are the drive for the industry to change.
The Builder is currently writing training material for an RTO for certificate 4 in building. Within this, he has added to a module a section regarding professionalism. While we are doing our bit to ensure that at least all those we can educate to be better, we need you to drive the change in your area as well.
What change are you passionate about? Have you held anyone accountable recently? Every had a great tradie? What did they do different?